校園內訪問交易之爭議態樣

**近日校外人士入校園進行訪問交易衍生之消費糾紛、詐騙等事件通報之爭議態樣，請師生留意，避免受害。

一、近日發生校外人士進入校園，以問卷調查、商品介紹、課程推廣或其他名義接觸學生，進而衍生訪問交易、消費糾紛及疑似詐騙等爭議。相關事件常由初步填寫問卷或提供個人資料開始，後續可能涉及簽約、分期付款或解約不易等情形，對學生經濟負擔及心理壓力造成影響，請本校師長、同學提高警覺並加強防範。

二、查「校園安全防護注意事項」已明定相關校園安全防護作為，各單位對於校外人士入校、活動申請、身分查驗、場地使用及校內宣傳等事項建立妥適管理機制，避免未經核准之商業推銷、訪問交易或不當招攬行為進入校園。

三、再次提醒全校師生，遇有校外人士推銷、邀約填寫問卷、要求提供個人資料、簽署文件或辦理分期付款等情形，應審慎判斷並即時向學校反映，並向學務處學安組通報，以維本校師生權益與校園安全。

**校園內訪問交易之爭議態樣如下：

一、 出沒校園熱點(如校內 7-11、圖書館、行政或教學大樓）以戒心較低之手法誘引學生

(一) 問卷調查：最常見的手法，以「耽誤一分鐘填寫問卷」為藉口接觸學生，隨後演變成長時間的推銷。

(二) 偽裝身分攀談：推銷員自稱是「學長」，利用學緣關係降低學生的防禦心理。

(三) 直接進入空間：不顧校園安全管理規定，直接進入行政大樓搭訕或進入教室發放傳單。

二、 說服與簽約手法

(一) 長時間疲勞轟炸：進行長時間密集推銷，讓學生因疲累或壓力而簽約。

(二) 話術模糊總價：強調小額分期(如每月只要幾百元)，掩蓋產品總價高達數萬至十餘萬元的事實。

(三) 要求立即支付小額訂金：要求先付小額定金，或以轉帳方式先行支付部分款項。

(四) 索取敏感個資：有些廠商要求對學生的身分證拍照以利簽約。

三、 售後強硬或解約障礙

(一) 強勢威嚇與誤導：態度轉為兇惡，並誤導學生不得要求退錢(如「已過法定 7 日審閱期」)。

(二) 設置金錢障礙：告知終止契約需支付高額解約金，或直接宣稱不得退款。

(三) 交付品項瑕疵與解約障礙：寄送包裝受損、實物與購買項目不符、定價遠高於網路市價，讓學生在發現受騙後難以處理。

Beware of Scams and Sales Solicitations Disguised as Surveys

Recently, there have been reports of consumer disputes, fraud, and other incidents arising from off-campus individuals entering schools to conduct sales activities. NCUE faculty, staff, and students are advised to familiarize themselves with the common tactics used in such cases and take appropriate precautions to avoid becoming victims.

1. Recent Incidents and Preventive Measures

Recently, individuals from outside the University have entered campus under the guise of conducting surveys, introducing products, promoting courses, or engaging in similar activities. These interactions have subsequently led to sales solicitations disguised as surveys, consumer disputes, and suspected fraud. Such incidents often begin with students being asked to complete questionnaires or provide personal information and may later involve signing contracts, entering into installment payment agreements, or encountering difficulties when attempting to terminate contracts. These situations can impose both financial and psychological burdens on students. Faculty, staff, and students are therefore urged to remain vigilant and take preventive measures.

2. Campus Safety Management Measures

The Campus Safety Protection Guidelines already set forth relevant campus safety measures. All units are required to establish appropriate management mechanisms governing the entry of outside individuals, event applications, identity verification, venue usage, and on-campus promotional activities. These measures are intended to prevent unauthorized commercial sales, sales solicitations disguised as surveys, and other improper solicitation activities from taking place on campus.

3. Reminder to Faculty, Staff, and Students

All faculty, staff, and students are reminded that if they encounter outside individuals promoting products, inviting them to complete surveys, requesting personal information, asking them to sign documents, or encouraging installment payment arrangements, they should exercise caution, promptly report the matter to the University, and notify the Student Safety Section of the Office of Student Affairs in order to safeguard their rights and maintain campus safety.

Common Tactics Used in Scams and Sales Solicitations Disguised as Surveys

I. Common Campus Locations and Approaches Used to Target Students

Common locations include on-campus convenience stores, libraries, administrative buildings, and classroom buildings, where students may be approached when their vigilance is relatively low.

1. Questionnaire Surveys
   This is the most common tactic. Students are approached with requests such as, “Could you spare a minute to complete a survey?” The interaction then gradually develops into a lengthy sales presentation.
2. Pretending to Have a Shared Connection
   Salespersons may claim to be senior students, alumni, or individuals associated with the University in order to lower students’ defenses and gain their trust.
3. Unauthorized Access to Campus Facilities
   Some individuals disregard campus regulations and enter administrative buildings to initiate conversations with students or enter classrooms to distribute promotional materials.

II. Sales and Contract-Signing Tactics

1. High-Pressure Sales Techniques
   Prolonged and intensive sales presentations may be used to pressure students into signing contracts out of fatigue or discomfort.
2. Concealing the Total Cost
   Salespersons may emphasize low monthly installment payments while downplaying the fact that the total cost may amount to tens or even hundreds of thousands of dollars.
3. Requesting Immediate Deposits
   Students may be asked to pay a small deposit on the spot or transfer part of the payment immediately.
4. Collecting Sensitive Personal Information
   Some businesses may request copies or photographs of students’ identification cards to facilitate contract processing.

III. Obstacles to Contract Cancellation and Aggressive Follow-Up Practices

1. Intimidation and Misleading Statements
   After a contract is signed, some salespersons may adopt an aggressive attitude and falsely claim that students are no longer entitled to cancel the contract or request a refund, such as by asserting that the statutory cooling-off period has expired.
2. Financial Barriers to Cancellation
   Students may be informed that cancellation requires payment of a substantial penalty fee or be told that refunds are not available under any circumstances.
3. Defective Products and Difficulties in Seeking Redress
   Products may be delivered with damaged packaging, may not match what was originally purchased, or may be sold at prices far exceeding prevailing market rates. Once students realize they have been misled, resolving the dispute can be difficult and time-consuming.